WE ACCEPT RETURNS
We make every effort to provide you with the best products and mail
order service possible, but occasionally things may not be to your
liking and you'll need to return something.
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YOU HAVE 2 OPTIONS FOR RETURNED ITEMS
1) EXCHANGE (If you
Choose the Wrong Size or Colour):
Make an immediate exchange for different size or colour, as soon as
we receive your item back we'll post your exchange item straight
back out to you for free!
2) CREDIT (If you Choose an Item that you do not want):
You can send your item back and receive a Credit Note. Valid for any
purchase from Pistache Clothing Ltd. Go shopping straight away or
pop back when you have more time to use the credit against your next
order. Your Credit Note is Valid for 1 Year from the Date of Issue.
REFUNDS: Your order is individually screen
printed to your exact specifications by Pistache. It's not mass
printed by children or slaves for pennies in the developing world
like some clothing brands. Pistache is a family run business which
helps keep food on the table & roofs over our heads. For these
reasons & due to the additional time, effort & costs involved with
doing things the fair, legal & traditional way, we do not offer
refunds. However, we will make every effort to ensure that you are a
happy customer!
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IMPORTANT - RETURNS POLICY
If you wish to return an item to us you must take reasonable care of
it and return it to us in a condition that allows resale. All items
must be returned with all relevant swing tags, labelling, branding
and any accompanying marketing material specific to the item. We
reserve the right to withhold exchange or credit if the item is
visibly worn, damaged, marked, washed, smells of smoke, aftershave,
perfume, deodorant or washing powder, or is any condition that we
deem renders the item unsellable. Any costs incurred in returning
the item are the responsibility of the customer.
To receive a Returns Number, contact us via e-mail
help@pistacheclothing.com within 7 days of receipt of
item(s) and then return the item(s) to the address below. This
policy applies to both private & business orders. We reserve the
right to alter this policy at any time without notification, but any
alterations made will not affect existing orders. This policy was
last updated on the 18/12/09.
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RETURNS ADDRESS:
Jamie Bennett
679 Av Du Dc Dhers
Ste Suzanne
64300 Orthez
France
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