Pistache Clothing Returns Policy

We make every effort to provide you with the best products and mail order service possible, but occasionally you'll need to return something.

Clothing Returns Options

1) EXCHANGE (If you Choose the Wrong Size or Colour):
Make an immediate exchange for different size or colour, as soon as we receive your item back we'll post your exchange item straight back out to you for free!

2) CREDIT (If you Choose an Item that you do not want):
You can send your item back and receive a Credit Note. Valid for any purchase from Pistache Clothing Ltd. Go shopping straight away or pop back when you have more time to use the credit against your next order. Your Credit Note is Valid for 1 Year from the Date of Issue.

REFUNDS Your order is individually screen printed to your exact specifications by Pistache. It's not mass printed by children or slaves for pennies in the developing world like some clothing brands. Due to the additional time, effort & costs involved with doing things the fair, legal & eco-friendly way, we do not offer refunds. However, we will make every effort to ensure that you are a happy customer!

More Clothing Returns Information

If you wish to return an item to us you must take reasonable care of it and return it to us in a condition that allows resale. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. We reserve the right to withhold exchange or credit if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsellable. Any costs incurred in returning the item are the responsibility of the customer.

To receive a Clothing Returns Number, please contact us via e-mail help@pistacheclothing.com within 7 days of receipt of item(s). This policy applies to both private & business orders. We reserve the right to alter this policy at any time without notification, but any alterations made will not affect existing orders. This policy was last updated on the 09/08/10.